CONTACT US: +84368356756 info@luxurycruisehalong.com

Read this important information before making any reservation

These terms and conditions are applied to all our services directly online, by email or by telephone.

Reservation

The booking should be made through our website or email or book at our office:

Hanoi Office: 4th floor, 37 Le Van Huu str, Hai Ba Trung Dist Hanoi, Vietnam

Tel: +842439336222

Hotline: +84368356756

Supporting team: +84 368356756 (whatsapp available)

Email: info@luxurycruisehalong.com

Website: http://www.luxurycruisehalong.com

DEPOSIT AND PAYMENT

To make a reservation, you need to pay a deposit of the total price of the trip, which can be made through the One Pay account (no bank fees), or via bank transfer (the cost of the commission will be applied by the bank itself)

Once we receive the deposit, we will assume that you have read, understood and accepted all of our

Terms and Conditions.

Here below are two ways of deposit payment:

BY LINK PAYMENT (ONE PAY)

The deposit that is made through the One Pay account is as follows: We connect with One Pay

Payment Gateway to send you an online payment link. All the data of your card is processed through the SSL protocol with the security standard of international cards. The information on your card will not be stored in our system (Merchant). The payment link will be provided via email as soon as you decide to book our tours or travel services.

BY BANK TRANSFER

Please remit your payment to our bank account below: Beneficiary: Nguyen Manh Thuc Bank Name:

Asia Commercial Bank in Hanoi Address: No. 10 C / Trang Thi, Hoan Kiem District, Hanoi, Viet Nam

ACCOUNT NO .: 77332449 (VND ), 133628999 (EUR), 91604589 (USD) Swift Code: ASCBVNVX

CANCELLATION POLICY BY THE CUSTOMER

All cancellations must be received in writing, by fax or email. The following rules apply for cancellations:

More than 15 days before arrival: The total payment will be fully reimbursed.

Between 14 days to 10 days before arrival: 25% will be charged of total price

Between 9 days to 5 days before arrival: 50% will be charged of total price

Less than 4 days before arrival: No refund, 100% of the payment will be charged.

CANCELLATION BY LUXURY CRUISE HALONG

Asia Eyes Travel can cancel contracts because of major problems in relation to politics, health, natural disasters, airplane, etc. In all these cases of cancellation, registrants are fully reimbursed, but cannot claim any compensation.

UNUSED SERVICES

No refunds or changes are made with respect to accommodations, meals, excursions, transportation or any other service, included in the price of the trip, by the members of the tour. We will compile the travel documents after receiving the deposit. We will send them by email two or three weeks before arrival.

RESPONSIBILITY

Our company is committed to providing the customer with all the services mentioned in the contract given by Luxury Cruise Halong. During the whole trip, the client must comply responsibly with the rules announced by the guide or the service provider. Luxury Cruise Halongl is not responsible for anything that is not mentioned in the program or contract. Luxury Cruise Halong has the role of intermediary between the client and the service providers (plane, hotel, transport, restaurant, boat …) Luxury Cruise Halong will do what it can to make the client feel satisfied, but should not confusing the provision of Luxury Cruise Halong with the various services, which in any case, retain their own responsibility. Luxury Cruise Halong, its subsidiaries, affiliates, officers or agents shall not be responsible or liable for any injury, damage, loss, delay of persons or property, additional expenses or inconvenience caused directly or indirectly by any event beyond our control.

CONFLICT

Both parties agree to comply with the clauses. In case there are problems, the parties agree to seek a friendly solution with hope, cooperation and mutual respect. In case such negotiation and mutual understanding fails, discussions, claims or disputes shall be established by the arbitration through the International Center of Arbitration of Vietnam to the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted to our office in Hanoi by registered letter acknowledging receipt less than 30 days after the end of services. Asia Eyes Travel does not take responsibility for complaints received more than 30 days after the end of services.

VALIDITY

This information is valid at the time of publication, but is subject to change without prior notice.

However, if any change occurs, it will be published on the website immediately. In the event that the Terms and Conditions change after the deposit is paid, the terms and conditions under which the deposit was paid will apply. Thank you very much for choosing our services.

CUSTOMER SUPPORT

+84 368356756 (whatsapp available)

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Luxury Cruise Halong Managed by Asia Eyes Travel Group International Tour Operator License No: 01682/TCDL.