Terms & Conditions

Kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement with Luxury Cruise Halong managed by Asia Eyes Travel by entering the site you accept these terms and conditions.

1. Rate:
Tour prices are net price and quoted in American dollar per person

Option 1: Western Union service:

Full name: Ms. Le Minh Hue (our accountant )
Surname: Le
Midle name: Minh
First name: Hue
Date of birth: 21/12/1983
Permanent address: Gia Lam, Ha Noi, Viet Nam
ID card: 012382669
Issued by: Hanoi Police on 07/09/2000

Please give us 10 digits Money Transfer Control Number (MTCN) and the sender name adapted to MTCN so that we can check with our local Western Union service.
Option 2: Bank transfer

Transfer to our bank account below (provided that the bank transfer fee of USD 2.00 (minimum) or 0.05% of payment is charged to your account).
Beneficiary: Nguyen Manh Thuc (our General Manager)
Bank name: Asia commercial bank in Hanoi

ADD: No 10 Trang Thi Street, Hoan kiem , Hanoi, Viet Nam

ACCOUNT NO: 9160 4589

Swift Code: ASCBVNVX

 2. Deposit and Cancellation

Deposit can be settled via one of our payment method above. Deposit are generally US$100/person (non-refundable) is required at booking.

- Cancellation by customer will be charged as follow:

- Cancellation by Asia Eyes Travel

The contract between the services rendered by Asia Eyes Travel may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc.. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

3. Final Payment
For your convenience, the balance shall be settled in Hanoi by either Cash or Credit Card.
Normally before departure, our Cruise specialist will meet you at your convenience time for tour briefing and settle the balance.

4. Privacy Policy
Asia Eyes Travel is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognise that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.
This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfil their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

5. Voucher
Voucher will be issued after the booked trip is confirmed and deposit is completed. A service voucher will be sent by email/fax to passenger.

6. Responsibilities
- Asia Eyes Travel undertakes to provide to the Customer for all services mentioned in the quote / contract given by Asia Eyes Travel.
- During the course of the trip, the Customer must comply with the regulations announced by the guide or by the responsible service provider.
- Anything that happens outside the program or contract awarded is not the responsibility of  Asia Eyes Travel.
- Asia Eyes Travel is responsible to the Customer as an intermediary between the client and various service providers (planes, hotels, transport, restaurants, boats …) Asia Eyes Travel must in all cases do its best to satisfy the customer, but should not be confused with these various services, which in any event, retain their own responsibility.

7. Litigation
Both parties undertake to achieve the above clauses. In case of problems, they agree to seek an amicable solution unu hope, cooperation and mutual respect. In the event such negotiation and mutual understanding would fail, discussions, claims or disputes will be finally settled by arbitration through the Vietnam International Arbitration Center (viac) to the Chamber of Commerce and Industry (VCCI ) of the Socialist Republic of Vietnam. All claims must be submitted to our office in Hanoi by registered letter with acknowledgment of receipt within 30 days after the end of services, Asia Eyes Travel does not take any responsibility for complaints received more than 30 days after the end of services.

8. Confirmation
All confirmations are generally confirmed by return email/fax within 24 hours.

*More question, please Contact Us