Term and Conditions

Please kindly read these terms and conditions carefully. Once booking online or making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions and agreed to accept the terms of these conditions on behalf of all persons in the party.

These terms and conditions set out below constitute an agreement between you and www.luxurycruisehalong.com is managed by Asia Eyes Travel group. If you have any queries, please contact us before you make any booking.

1. RATE
The quoted rates on our website include 10% VAT and 5% service charge. But without bank fees.

2. DEPOSIT AND PAYMENT
To secure your booking, please send either full payment or a deposit of 30-50% of total cost required and decided on individual tour basis. This should be done via 1 of 2 options below. ( The remained balance you will pay by USD, VND or credit card on your arrival date at our office)

OPTION 1: Onepay link transfer
If you prefer this method, please let us know your specific home address, phone number and country, so that we can create the link. Then you will follow the steps to make the payment with your credit card.
Please noted that you are in charge of 3.8% extra for bank fee.

OPTION 2: Bank transfer
Beneficiary: Nguyen Manh Thuc (our General Manager)
Bank name: Asia commercial bank in Hanoi
Address: No 10 Trang Thi Street, Hoan kiem , Hanoi, Viet Nam
ACCOUNT NO: 9160 4589
Swift Code: ASCBVNVX

For other methods of payment, please contact us for more details

3. BOOKING AND CONFIRMATION 
Once your deposit is received, we will confirm your reservation by email within 24 hours working.

4. CANCELLATION AND REFUND

Cancellation by customer :

+ All cancellations must be received in writing and sent to us via email.

+ By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the cruises, hotel and other services.
Cancellation by company:
+ The contract between the services rendered by Asia Eyes Travel may be cancelled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc.. in such cases, customers will be refunded the amount depending to circumstances.  If the tour has yet to take place, full refund will be made. If the tour is ongoing, partial refund will be made.
+ No refunds or exchanges can be made while the tour in ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.

5. ALTERNATIVES 

Whilst Asia Eyes Travel manage to reserve all the proposed services for our clients, we reserves the right to make changes of equivalent services in case Transportation/ Accommodation is fully booked. In this case, we always try our best to inform you about the changes as soon as possible.
If we are unable to provide confirmed services, an alternative service or an alternative departure date will be offered subject to availability. If this alternative date or the alternative service is not acceptable to our clients will be refunded.

6. PRIVACY POLICY
Asia Eyes Travel is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognise that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.
This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfil their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

7. RESPONSIBILITIES 

Asia Eyes Travel undertakes to provide to the Customer for all services mentioned in the quote / contract given by Asia Eyes Travel.
During the course of the trip, the Customer must comply with the regulations announced by the guide or by the responsible service provider.
Anything that happens outside the program or contract awarded is not the responsibility of Asia Eyes Travel.
Asia Eyes Travel is responsible to the Customer as an intermediary between the client and various service providers (hotels, transport, boats …). Asia Eyes Travel must in all cases do its best to satisfy the customer, but should not be confused with these various services, which in any event, retain their own responsibility.

If you need further information, please feel free contact us. We are always available any time to serve you.

THANK YOU VERY MUCH FOR CHOOSING US !!!

 

Copyright © Asia Eyes Travel 2009. All Right Reserved

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